Refund Policy
When and how refunds are issued.
1. Our Approach
We want you to be happy with the NextBeat Entertainment service. This Refund Policy explains when refunds are available and how to request one.
2. Application & Approval
All NextBeat accounts are activated only after a hand-reviewed application is approved by our team. There is no free trial. Subscription begins on the date your account is approved and your first payment is charged. Applications are typically reviewed within 48 hours.
3. Subscription Refunds
3.1 Annual Plans
Annual subscription fees are non-refundable after 14 days from the original purchase date, EXCEPT in the following cases:
- Required by applicable consumer protection law in your jurisdiction
- Material failure of the Service that we cannot remedy
- Duplicate or accidental charge
Within the first 14 days of your initial purchase, you may request a full refund for any reason. Refund requests must be sent to [email protected] with your order details.
3.2 Monthly Plans
Monthly subscription fees are non-refundable. You may cancel anytime to avoid the next monthly charge. The current month is not pro-rated.
4. Add-On Services
One-time add-on services (UPC code purchases, expedited release, custom services) are non-refundable once delivered.
5. Royalty Payments
Royalties paid to you are not refundable to NextBeat. However, we reserve the right to offset future royalty payments against:
- Chargebacks or DSP recoupments
- Fraud-related losses
- Unpaid subscription fees
- Court-ordered judgments
6. How to Request a Refund
- Email [email protected] with subject line “Refund Request”
- Include your account email, order/invoice number, and reason for the request
- We will respond within 5 business days
- Approved refunds are processed to the original payment method within 7–14 business days
7. Chargebacks
Please contact us first before initiating a chargeback with your bank or card issuer. Unjustified chargebacks may result in account suspension and a $25 administrative fee.
8. Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws (e.g., the EU consumer rights to withdraw within 14 days for distance contracts).
9. Contact
Refund and billing inquiries: [email protected]